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The IntesisBox Gateway has been specially designed to allow bidirectional control and monitoring of all parameters and functionalities of Micros Fidelio check-in and check-out system from a BMS, SCADA, PLC or any other device working as a BACnet client.

BACnet Fidelio

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  • IBOX-BAC-FID-A (TCP/IP, Check IN/OUT, 1500 rooms)
  • IBOX-BAC-FID-B (TCP/IP, Check IN/OUT, 2000 rooms)


The aim of this integration is to make available the Check-in and Check-out information from individual rooms from a BACnet master device. For this, IntesisBox BACnet Server - FIDELIO IP gateway works, from the BACnet system point of view, acting as a BACnet slave device responding to data polls or COV requests coming from the BACnet master. From the Fidelio system point of view, it connects using TCP/IP to the Cylon UnitronUC32 – Intesis Box FIAS interface to get the updates of the room status. Also, it can re-synchronize with the current status of all the rooms.

Once IntesisBox is configured and connected to both systems (Fidelio and BACnet), it maintains a "keep alive" message with the Fidelio system, being this message the request/response of panel status, also it listens continuously for new events coming from the hotel management system. With every event, the new state received is updated in the Intesisbox's memory and become available to be read by the BACnet master device through the corresponding BACnet objects or it is sent to BACnet if a COV request has been received.

As mentioned before, the protocol of the Fidelio system is based on spontaneous messages, that is, only changes of states are sent through the protocol whenever they occur. When IntesisBox starts up, a message is sent to the panel to force a response of current state of all elements to update IntesisBox BACnet registers with the correct value.

Fidelio to BACnet Gateway Integration examples

Integration of Fidelio Interfaces for Hotel Management into a BACnet installation

Fidelio to BACnet Gateway Integration examples 316

Fidelio to BACnet Gateway


  • Commercial documents